{"id":889,"date":"2026-02-12T09:03:19","date_gmt":"2026-02-12T09:03:19","guid":{"rendered":"https:\/\/qeccoo.com\/?page_id=889"},"modified":"2026-06-03T20:18:36","modified_gmt":"2026-06-03T17:18:36","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/qeccoo.com\/%d8%a7%d9%84%d8%b9%d8%b1%d8%a8%d9%8a%d8%a9\/return-refund-policy\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0625\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f"},"content":{"rendered":"\t\t
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Return & Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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At Qeccoo, we are committed to our customers\u2019 satisfaction and strive to provide high-quality and safe products for children\u2019s needs within the State of Kuwait.<\/p>

1. Return and Exchange Conditions<\/strong><\/p>

A return or exchange request can be made within 14 days from the date of receiving the order, provided that:
\u2022 The product is in its original condition
\u2022 Unused
\u2022 Unwashed
\u2022 In its original packaging with all accessories
\u2022 Accompanied by the invoice or order number<\/p>

The store reserves the right to refuse any return request if the above conditions are not met.<\/p>

\u2e3b<\/p>

2. Non-Returnable Products<\/strong><\/p>

Due to the nature of certain children\u2019s products, the following cannot be returned or exchanged:
\u2022 Health or personal care products
\u2022 Products that have been opened or used
\u2022 Products with original tags removed
\u2022 Discounted or special offer items (if any)<\/p>

\u2e3b<\/p>

3. In Case of a Defect or Error<\/strong><\/p>

If you receive a damaged product or a product that does not match your order, please contact us within 48 hours of receipt and provide clear photos of the product.<\/p>

In such cases, the store will bear the full cost of the return or exchange.<\/p>

\u2e3b<\/p>

4. Shipping and Return Fees<\/strong>
\u2022 The customer bears the shipping fees for returns or exchanges unless the reason is an error on the store\u2019s part.
\u2022 Original shipping fees are non-refundable.<\/p>

\u2e3b<\/p>

5. Refund Process<\/strong>
\u2022 Refunds are issued using the same payment method used for the purchase.
\u2022 The refund process takes 7\u201314 business days depending on the payment provider or bank policy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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To Return or Exchange please fill the form <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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